DIGAMBAR RAVINDRA GHOSALKAR

Technical Project Manager | Enterprise IT, Security, Identity, Cloud & Automation
Mumbai / Pune, India +91 809 783 2240 digambarghosalkar12@gmail.com
Professional Summary

Technical Project Manager with 13+ years of experience across enterprise IT infrastructure, endpoint management, identity platforms, security operations, cloud access governance, automation, and digital workplace transformation. Experienced in supervising and coordinating cross-functional initiatives across EUC, Security, Cloud, Network, Application, Service Desk, and Identity teams. Strong hands-on background in Jamf, Intune, Okta, Entra ID, OneLogin, AWS IAM, CyberArk, Zscaler, Qualys, Microsoft Defender, Sentinel, CloudWatch, APIs, scripting, compliance reporting, UAT, change governance, stakeholder management, report exports, dashboards, and scan-to-remediation tracking.

Core Skills
Project Delivery
Jira Agile/Scrum Kanban Waterfall Roadmap Planning RAID/RACI UAT Change Management
Security & Compliance
CyberArk EPM Microsoft Defender Sentinel Zscaler Qualys Sophos Symantec DLP FileVault SOC 2 ISO 27001 NIST
Identity & Access
Okta Entra ID / Azure AD OneLogin Google Workspace SSO / SCIM / SAML / OIDC MFA Conditional Access JML Workflows
Endpoint & Workplace
Jamf Pro Jamf Connect Intune Apple Business Manager Apple MDM/DDM MDM/UEM Zero-touch Enrollment macOS/iOS
Cloud & Automation
AWS IAM S3, EC2, VPC CloudWatch / CloudTrail Bash / Zsh AppleScript Python Fundamentals REST APIs Jamf API MS Graph API Okta API Power Automate Power BI
AI / LLM Enablement
LLM Tools Prompt Engineering MCP Concepts AI-assisted Docs AI-assisted Ops
Professional Experience
EUC Lead — Enterprise IT, Security Governance & Automation Dec 2025 – Present
Northern Trust
  • Lead enterprise endpoint management, compliance, security governance, automation, scan/reporting, and remediation initiatives across EUC, Security, Network, Service Desk, and Identity teams.
  • Designed endpoint health & compliance framework covering inventory freshness, MDM validity, encryption, firewall, Defender, Sentinel/Qualys/Zscaler scans, Entra ID association, stale/unmanaged devices, and exceptions.
  • Modernize software update delivery using Jamf DDM with UAT validation, production rollout planning, smart targeting, exclusions, change governance, stakeholder communication, and executive reporting.
  • Manage scan-to-remediation lifecycle by reviewing/exporting Defender, Sentinel, Qualys, Zscaler, MDM, and compliance reports; validating impacted scope; assigning ownership; tracking closure; publishing status updates.
  • Built automation/reporting concepts using APIs, shell scripting, CSV exports, Power Automate, OneDrive, and Power BI for inventory, compliance, policies, profiles, smart groups, security tools, and OS versions.
  • Contribute to CyberArk EPM strategy — reduce permanent admin dependency, define controlled elevation use cases, and support least-privilege access.
  • Improve L1/L2 support maturity through SOPs covering endpoint inventory review, app reinstall/uninstall, FileVault awareness, Keychain basics, network checks, and escalation quality.
Project Lead / Technical Project Manager Mar 2024 – Dec 2025
Persistent Systems
  • Led cross-functional technical projects across endpoint management, identity integration, security controls, cloud alignment, automation, and enterprise IT operations.
  • Managed delivery across EUC, Cloud, Security, Application, Network, and Support teams using Agile, Kanban, and Waterfall practices based on project complexity.
  • Owned scope definition, stakeholder alignment, risk assessment, dependency tracking, UAT coordination, change records, rollout governance, and status reporting.
  • Supported identity/access initiatives involving Okta, Entra ID, OneLogin, SSO, SCIM, Conditional Access, and device compliance alignment.
  • Worked with security teams on endpoint hardening, vulnerability remediation, privilege control, compliance evidence, audit readiness, and framework alignment.
  • Built automation-driven operational improvements using scripting, APIs, reporting, device validation, technical documentation, innovation, and service improvement trackers.
Project Associate — Digital Workplace, Identity, Cloud & Endpoint Engineering Jun 2022 – Mar 2024
Cognizant
  • Supported large-scale digital workplace and endpoint infrastructure across corporate and non-integrated business units, including 30,000+ Apple devices across 27 global locations.
  • Managed endpoint lifecycle, onboarding, policy deployment, application deployment, inventory validation, compliance reporting, and operational automation.
  • Supported identity workflows across Okta, OneLogin, Azure AD, Google Workspace, SSO, SCIM, SAML, OIDC, and JML lifecycle processes.
  • Worked on AWS IAM and cloud access governance — IAM roles/policies, least-privilege models, SSO integration, MFA enforcement, access reviews, and compliance documentation.
  • Supported endpoint security initiatives including Microsoft Defender deployment, encryption enforcement, security baseline validation, vulnerability remediation, and audit evidence preparation.
  • Created Confluence documentation, SOPs, support guides, dashboards, knowledge transfer material, and escalation playbooks for L1-L3 teams.
Senior Executive — Digital Workplace, MDM & User Experience Mar 2022 – May 2022
CleverTap
  • Supported digital workplace operations for approximately 350 users across endpoint management, user experience, device onboarding, access support, application enablement, Jira tickets, and Confluence documentation.
  • Worked on identity-linked device onboarding using OpenLDAP, Google Workspace, and SAML-compatible application access workflows; supported developer tools including NodeJS, Maven, JetBrains utilities, and Homebrew review.
DevSecOps Executive — Enterprise IT, Security, Identity & Automation Jan 2021 – Feb 2022
Dream11 / Sporta Technologies
  • Led Apple ecosystem, endpoint security, automation, and identity-linked device operations for 2,000+ Apple clients across six business units.
  • Built 200+ custom configurations and 250+ operational policies for device compliance, application deployment, automation, security enforcement, and user productivity.
  • Created identity integration workflows using Google LDAP, Azure, OneLogin, Jamf Connect, SSO, and device assignment automation.
  • Managed endpoint security operations including Sophos, VPN configuration, PPPC, system extensions, content filters, encryption workflows, and security tool deployment.
  • Built automation using Bash, AppleScript, Python, LaunchAgents, and LaunchDaemons for reporting, software installation, user notifications, update workflows, and operational tasks.
Apple L3 Support / Infrastructure Specialist Aug 2018 – Oct 2020
Sony Pictures Networks India
  • Led Apple infrastructure deployment and enterprise support for media and production workflows using structured project execution, identity integration, directory services, encryption, backups, remote management, Apple Business Manager, DEP/VPP, and MDM workflows.
  • Supported secure access to NAS/media workflows using directory-based access controls and endpoint identity integration; improved ITIL documentation, troubleshooting standards, and support governance.
Apple Engineer / Senior Apple Engineer / Dell Support Sep 2012 – Aug 2018
Aptronix / iStore / ResQ / Dell Support
  • Built technical foundation across Apple/macOS/iOS and Dell endpoint support — diagnostics, repair workflows, escalation handling, GSX processes, customer communication, service operations, and engineer training.
  • Improved customer satisfaction through structured troubleshooting, expectation management, repair scheduling, feedback tracking, escalation handling, and support team enablement.
Key Deliverables & Impact
Enterprise Endpoint GovernanceDevice inventory, compliance status, encryption, security tools, stale/unmanaged devices, exceptions, executive reporting.
Identity & Access IntegrationOkta, Entra ID, OneLogin, Google Workspace — SSO, SCIM, SAML, OIDC, MFA, device trust, JML workflows, access governance.
Security & Least PrivilegeCyberArk, Defender, Sentinel, Zscaler, Qualys, Sophos, FileVault, vulnerability remediation, scan review, escalation tracking.
Cloud Access GovernanceAWS IAM roles/policies, SSO integration, MFA, access reviews, S3 access control, EC2/VPC fundamentals, CloudWatch/CloudTrail.
Automation & ReportingBash/Zsh, AppleScript, Python fundamentals, REST APIs, Jamf API, Graph API, JSON/CSV, Power Automate, Power BI dashboards.
Jira / ITSM GovernanceJira, ServiceNow, Confluence, SOPs, UAT plans, change records, stakeholder updates, SLA visibility, escalation handling.
Certifications & Education
Professional Certifications
AWS Solutions Architect Associate2022 – 2027 Jamf 100 & Jamf 2002021 – 2022 Apple ACMTMac Technician Apple ACITIT Professional Apple Service Fundamentals AppleCare Software Professional Technical Program Management2025 CISM Domain 1Security Governance – 2025 Intune MDM/MAMMicrosoft Training – 2025
Current Learning
📌 Jira Labs 📌 Python Automation 📌 AWS Security Labs 📌 AI/LLM-assisted Project Operations
Education
B.Sc. ElectronicsHimalayan University · 2014 – 2016
HSCUniversity of Mumbai · 2009 – 2010
SSCUniversity of Mumbai · 2008
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